Let’s get
you moving.

A payment or top-up needs checking

Check the payment’s status in History and the account you paid from before trying again. If a top-up is pending, use the available verification option for the existing reference.

Send support the reference, amount, currency, date, and status. If a provider shows a debit but KAB PAY has not confirmed it, include that detail.

Finish face and payment PIN setup

Open the setup reminder or choose Face payments in Account settings. Read the face-data notice, give consent, allow camera access, and follow the live scan instructions.

After successful enrollment, the app opens six-digit PIN setup if you still need it. Back and Finish later let you leave safely; the reminder returns until both steps are complete.

For a failed scan, check lighting, camera permission, and your connection. To set or change your payment PIN, confirm your current account password.

You can’t access your account

Check the email address or phone number you registered with. For passkey sign-in, use the device or password manager where your passkey is saved. Check your spam folder for registration emails.

If you still cannot sign in or have forgotten your password, contact support. We may need to verify that the account belongs to you. Never share your password or a one-time code with us.

A withdrawal or recipient is incorrect

A submitted withdrawal can still be awaiting processing or manual payout. Check its status and confirm the destination name, number or bank account, and network or bank details.

If you entered the wrong recipient or suspect an unauthorized payment, contact support and your payment provider promptly with the reference. A submitted transfer cannot always be cancelled or reversed.